Datto incident

Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal

Notice Resolved View vendor source →

Datto experienced a notice incident on September 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 02:08 PM UTC
Resolved
Sep 18, 2026, 01:30 PM UTC
Duration
—
Detected by Pingoru
Sep 18, 2026, 02:08 PM UTC

Update timeline

  1. resolved Sep 18, 2026, 02:08 PM UTC

    We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team quickly identified the issue and implemented a fix to restore SaaS Protection Status Page functionality. Access to SaaS Protection customer accounts through the Datto Partner Portal has been fully restored.