Dalenys Outage History

Dalenys is up right now

Dalenys had 25 outages in the last 2 years totaling 6806h 21m of downtime — averaging 1 incident per month.

There were 25 Dalenys outages since October 31, 2024 totaling 6806h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dalenys.com

Minor July 14, 2026

Incident 3DS / 3D Secure Incident

Detected by Pingoru
Jul 14, 2026, 09:09 AM UTC
Resolved
Jul 15, 2026, 09:19 AM UTC
Duration
1d
Affected: Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authentication
Timeline · 7 updates
  1. monitoring Jul 14, 2026, 09:09 AM UTC

    FR Un incident a affecté le service d'authentification 3DS pour les transactions Mastercard entre 09h18 et 10h30, entraînant des échecs d'authentification avec le code erreur 4009. L'incident est désormais résolu et le service est de nouveau pleinement opérationnel. EN An incident affected the 3DS authentication service for Mastercard transactions between 09:18 and 10:30, resulting in authentication failures with error code 4009. The incident has now been resolved, and the service is fully operational again.

  2. identified Jul 15, 2026, 07:24 AM UTC

    FR Nous constatons une résurgence de l'incident avec des erreurs affectant le service d'authentification 3DS pour les transactions Mastercard. Nos équipes sont mobilisées pour restaurer le service le plus rapidement possible. EN We are observing a recurrence of the incident, with errors affecting the 3D Secure authentication service for Mastercard transactions. Our teams are fully mobilised to restore the service as quickly as possible.

  3. identified Jul 15, 2026, 07:38 AM UTC

    FR Les transactions impactées tombent en 5005 depuis 9h. Nos équipes poursuivent les analyses pour restaurer le service au plus vite. EN Affected transactions have been returning a 5005 error code since 9:00 am. Our teams are continuing their investigations to restore the service as quickly as possible.

  4. identified Jul 15, 2026, 07:47 AM UTC

    FR L’incident est d’origine externe et provient de Mastercard. Nos équipes sont mobilisées et en surveillance de l'évolution de cet incident externe. EN The incident is external in origin and originates from Mastercard. Our teams remain fully mobilised and are closely monitoring the progress of this external incident.

  5. identified Jul 15, 2026, 08:28 AM UTC

    FR Nous observons une amélioration depuis 10h10. Certaines transactions continuent cependant de tomber en erreur. Nos équipes sont en contact avec Mastercard et restent mobilisées. EN We have observed an improvement since 10:10 am. However, some transactions are still returning errors. Our teams are in contact with Mastercard and remain fully mobilised.

  6. monitoring Jul 15, 2026, 08:57 AM UTC

    FR Nous observons une nette amélioration depuis 10h39 et la situtation semble revenir en nominal. Nos équipes sont en contact avec Mastercard et restent mobilisées. EN We have observed a significant improvement since 10:39 am, and the situation appears to be returning to normal. Our teams are in contact with Mastercard and remain fully mobilised.

  7. resolved Jul 15, 2026, 09:19 AM UTC

    FR L'incident est terminé et la situation est revenue en nominale. EN The incident has been resolved and the situation has returned to normal.

Read the full incident report →

Critical June 7, 2026

Incident plateforme de paiement / Payment platform incident

Detected by Pingoru
Jun 07, 2026, 04:43 AM UTC
Resolved
Jun 07, 2026, 05:28 AM UTC
Duration
44m
Affected: Processing e-commerce / E-commerce processingAuthentification 3DS / 3DS authenticationPaiement en magasin - CB2A / Instore paymentPaiement en magasin - NEXO / Instore paymentMoyens de paiements alternatifs / Alternative payment methods
Timeline · 3 updates
  1. investigating Jun 07, 2026, 04:43 AM UTC

    FR Nous avons identifié des difficultés sur les paiements en ligne et en magasins. L'incident est en cours d'analyse. EN We have identified issues affecting online and in-store payments. An investigation is in progress.

  2. investigating Jun 07, 2026, 05:05 AM UTC

    FR Nous avons identifié des difficultés sur la plateforme de paiement. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified issues on the payment platform. Following analysis, it appears that the incident is external to our platform. We will keep you informed of any developments as soon as further information becomes available.

  3. resolved Jun 07, 2026, 05:28 AM UTC

    TSR-XXXX - Début / Start : 07/06/2026 06:15:00 CEST - Fin / End : 07/06/2026 06:58:00 CEST - Catégorie / Category : Production/ Processing - Responsabilité / Responsibility : Externe - Priorité / Priority : P1 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.

Read the full incident report →

Minor April 22, 2026

Incident accès Dashboard / Dashboard Unavailable

Detected by Pingoru
Apr 22, 2026, 10:15 AM UTC
Resolved
Apr 22, 2026, 01:31 PM UTC
Duration
3h 16m
Affected: Dashboard / Cockpit / Extranet / Reporting
Timeline · 3 updates
  1. investigating Apr 22, 2026, 10:15 AM UTC

    FR Nous avons identifié un problème de connexion sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse. EN We have identified a connection issue on our Cockpit. No impact on the processing. An investigation is in progress.

  2. monitoring Apr 22, 2026, 11:13 AM UTC

    TSR-3229 - Début / Start : 22/04/2026 10h36 CEST - Fin / End : 22/04/2026 12h30 CEST - Catégorie / Category : Production - Dashboard - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.

  3. resolved Apr 22, 2026, 01:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

Incident de reversement | Délai reversement 2 avril / April 2nd, settlement delay

Detected by Pingoru
Apr 02, 2026, 12:32 PM UTC
Resolved
Apr 07, 2026, 09:53 AM UTC
Duration
4d 21h
Affected: Reversement e-commerce EUR / EUR e-commerce settlementReversement e-commerce devises / Currencies e-commerce settlementReversement paiement en magasin - CB2A / Instore payment settlementReversement paiement en magasin - NEXO / Instore payment settlementReversement MPA / APM Settlement
Timeline · 4 updates

Read the full incident report →

Minor July 24, 2025

INCIDENT SETTLEMENT | Délai reversement 24 juillet/ 24th of July settlement delay

Detected by Pingoru
Jul 24, 2025, 09:22 AM UTC
Resolved
Jul 25, 2025, 07:02 AM UTC
Duration
21h 40m
Affected: Reversement e-commerce EUR / EUR e-commerce settlementReversement e-commerce devises / Currencies e-commerce settlementReversement paiement en magasin - CB2A / Instore payment settlementReversement paiement en magasin - NEXO / Instore payment settlementReversement MPA / APM Settlement
Timeline · 4 updates

Read the full incident report →

Major July 2, 2025

INCIDENT PROCESSING | Perturbations Fastpass / Fastpass disruption

Detected by Pingoru
Jul 02, 2025, 07:43 PM UTC
Resolved
Jul 03, 2025, 01:08 PM UTC
Duration
17h 24m
Affected: Authentification 3DS / 3DS authentication
Timeline · 3 updates
  1. investigating Jul 02, 2025, 07:43 PM UTC

    FR Nous avons identifié un taux anormalement élevé d'échecs sur les transactions Fastpass. Nous désactivons cette options pour les marchands concernés le temps d'identifier et de corriger la source de l'incident. EN We have identified an abnormally high rate of failed Fastpass transactions. We are disabling this option for affected merchants while we identify and correct the source of the problem.

  2. investigating Jul 02, 2025, 08:00 PM UTC

    FR La désactivation de Fastpass constitue une solution provisoire qui permet de rétablir pleinement l'encaissement. EN Deactivating Fastpass is a temporary solution that allows you to restore full payment functionality.

  3. resolved Jul 03, 2025, 01:08 PM UTC

    TSR-1972 - Début / Start : 02/07/2025 19h35 CEST - Fin / End : 02/07/2025 21h55 CEST - Catégorie / Category : Production - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'action menée hier avant 22h a permis de restaurer un taux d'acceptation nominal tout en maintenant le service Fastpass pour les marchands concernés. L'incident est maintenant résolu. EN Action taken yesterday before 10pm helped restore nominal acceptance rate while maintaining Fastpass service for affected merchants. Incident is now resolved.

Read the full incident report →

Minor March 14, 2025

INCIDENT COCKPIT| Affichage transaction partiel / Partial transactions display

Detected by Pingoru
Mar 14, 2025, 01:07 PM UTC
Resolved
Mar 14, 2025, 03:14 PM UTC
Duration
2h 6m
Affected: Dashboard / Cockpit / Extranet / Reporting
Timeline · 4 updates
  1. identified Mar 14, 2025, 01:07 PM UTC

    FR Des transactions en date d’hier sont actuellement manquantes sur le Dashboard. Une réimportation est en cours ce qui peut causer des latences dans l’affichage actuel des transactions. Nous vous indiquerons dès que l’affichage sera de nouveau en temps réel. EN Some transactions from yesterday are currently missing from the Dashboard. A re-import is in progress, which may cause delays in the current display of transactions. We will let you know as soon as the display is back in real time.

  2. monitoring Mar 14, 2025, 02:57 PM UTC

    FR La réimportation est terminée et les transactions sont désormais bien visible sur le Dashboard. EN Re-importation is now complete and the transactions are now visible on the Dashboard.

  3. resolved Mar 14, 2025, 03:14 PM UTC

    This incident has been resolved.

  4. postmortem Mar 17, 2025, 09:46 AM UTC

    FR Le non affichage des transactions sur le Dashboard a été causé par un retard de traitement des messages. ‌ EN The failure to display transactions on the Dashboard was caused by a delay in message processing.

Read the full incident report →

Minor February 5, 2025

INCIDENT SETTLEMENT | Délai reversement 05 février / 5 of February settlement delay

Detected by Pingoru
Feb 05, 2025, 09:52 AM UTC
Resolved
Feb 06, 2025, 02:34 PM UTC
Duration
1d 4h
Affected: Reversement e-commerce EUR / EUR e-commerce settlementReversement e-commerce devises / Currencies e-commerce settlementReversement paiement en magasin - CB2A / Instore payment settlementReversement paiement en magasin - NEXO / Instore payment settlementReversement MPA / APM Settlement
Timeline · 3 updates

Read the full incident report →

Critical October 31, 2024

INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation

Detected by Pingoru
Oct 31, 2024, 04:26 PM UTC
Resolved
Apr 29, 2025, 01:50 PM UTC
Duration
179d 21h
Affected: Processing e-terminal / E-terminal processing
Timeline · 3 updates
  1. investigating Oct 31, 2024, 04:26 PM UTC

    TSR-757 - Début / Start : 31/10/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Production - e-terminal - Responsabilité / Responsibility : Payplug FR L'authentification au e-terminal ne fonctionne que partiellement. Nos équipes techniques investiguent pour le rétablir au plus vite. EN E-terminal authentification is not working correctly. Our technical teams are investigating to restore it as soon as possible.

  2. identified Feb 11, 2025, 11:01 AM UTC

    TSR-757 - Début / Start : 31/10/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Production - e-terminal - Responsabilité / Responsibility : Payplug FR Des perturbations lors de l'authentification au e-terminal restent possibles, mais plus rares. Des actions restent nécessaires pour stabiliser le service. Nous vous remercions de votre patience. EN Disruptions during e-terminal authentication remain possible but are less frequent. Further actions are needed to stabilize the service. We appreciate your patience.

  3. resolved Apr 29, 2025, 01:50 PM UTC

    FR L'authentification au e-terminal est maintenant stabilisée. EN E-terminal authentication is now stable.

Read the full incident report →