Daktela Outage History

Type: Incident Duration: 1 hour and 4 minutes Affected Components: HU Voice Services Oct 3, 09:00:00 GMT+0 - Resolved - This incident has been resolved. Provider has comfirmed resolution of the incident. Oct 3, 08:19:00 GMT+0 - Monitoring - Latency has been restored. Oct 3, 08:07:00 GMT+0 - Identified - Provider has confirmed, that their core systems are under attack. Oct 3, 07:56:00 GMT+0 - Investigating - We experienced a partial degradation of voice call quality (higher latency of calls).

Type: Incident Duration: 3 hours and 32 minutes Affected Components: UK Voice Services, CZ Voice Services, PL Voice Services, HU Voice Services, RO Voice Services, Adria Voice Services, International Voice Services, SK Voice services Sep 21, 08:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 21, 09:25:00 GMT+0 - Monitoring - The issue regarding degraded voice infrastructure services was fully resolved as of 11:25 CEST. We are currently investigating the root cause; initial analysis indicates it was likely linked to a major outage experienced by a leading Czech telecommunications provider (O2), which caused a significant surge in call traffic through our network. Sep 21, 12:01:56 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 10 minutes Affected Components: CZ Voice Services, PL Voice Services, RO Voice Services, Adria Voice Services, International Voice Services, HU Voice Services, UK Voice Services, SK Voice services Sep 18, 11:02:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services. We are looking for more information. Sep 18, 11:08:00 GMT+0 - Monitoring - We have fixed the issue and are currently monitoring the results. Sep 18, 11:05:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 11:10:00 GMT+0 - Resolved - This incident has now been resolved. All voice services are now operational.

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 1 hour and 20 minutes Affected Components: PL Voice Services Jun 22, 12:50:00 GMT+0 - Investigating - We are recording a deterioration of voice services from the Polish operator Jun 22, 13:01:00 GMT+0 - Investigating - We experienced a degradation of voice call quality. Based on the identification of the problem, it occurs in the local ISP Poland peering (Orange Polska / Hurricane Electric, Warsaw). Jun 22, 14:01:53 GMT+0 - Monitoring - Based on our capabilities, we rerouted the network traffic for the upstream carrier via Quantcom to avoid the identified ISP issue on the path to them. Voice calls have been restored. Jun 22, 14:10:00 GMT+0 - Resolved - The incident has been resolved. Voice call quality has been fully restored following the traffic reroute to Quantcom.

Type: Incident Duration: 1 day, 2 hours and 59 minutes Affected Components: CZ Voice Services Apr 20, 11:58:52 GMT+0 - Identified - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident. Apr 20, 12:32:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 20, 15:20:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 11:15:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 13:01:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 14:58:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 47 minutes Affected Components: Daktela Cloud-Hosted Solution Apr 14, 08:18:32 GMT+0 - Identified - We have identified the issue and are working on a fix. Apr 14, 08:00:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information. Apr 14, 08:54:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 14, 09:46:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 50 minutes Affected Components: HU Voice Services Mar 18, 08:40:00 GMT+0 - Investigating - Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team Mar 18, 09:26:00 GMT+0 - Monitoring - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards, Mar 18, 14:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 14 minutes Feb 16, 11:30:00 GMT+0 - Investigating - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident. Feb 16, 11:51:40 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 12:44:05 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 59 minutes Affected Components: Daktela Cloud-Hosted Solution, , Daktela cloud solution → Dec 2, 15:36:26 GMT+0 - Investigating - The incident has unfortunately reoccurred. We are investigating the root cause. Dec 2, 16:08:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 16:29:05 GMT+0 - Resolved - This incident has been resolved. Dec 2, 11:30:29 GMT+0 - Investigating - We are currently experiencing global issues with AI services. We are investigating the root cause. Dec 2, 13:10:31 GMT+0 - Identified - We have located the source of the issue and we are working on a fix for this incident. Dec 2, 14:51:28 GMT+0 - Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation. Dec 2, 15:11:17 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 20 minutes Affected Components: SK Voice services Oct 30, 15:30:00 GMT+0 - Investigating - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor. Oct 30, 16:50:00 GMT+0 - Resolved - Issue was resolved on our vendor's side

Type: Incident Duration: 7 hours and 25 minutes Affected Components: Other 3rd party services Oct 30, 00:05:00 GMT+0 - Resolved - This incident has been resolved. All services of Microsoft were restored. SSO login’s via Azure should be again available. Oct 29, 16:40:00 GMT+0 - Investigating - We registered an incident of Global MS Azure services. Oct 29, 17:00:00 GMT+0 - Identified - This incident has affected the ability to use integration with Microsoft services, specifically the SSO verification methods, which are not working. Oct 29, 17:30:00 GMT+0 - Monitoring - We are monitoring the situation and waiting for the Microsoft team to restore the service. In the meantime, our customers can check the status of Microsoft services directly at . Oct 29, 19:00:00 GMT+0 - Monitoring - The Microsoft team is still working on restoring the service. Some Daktela customers may still experience issues with SSO login verification.

Type: Incident Duration: 15 minutes Affected Components: CZ Voice Services, International Voice Services Oct 16, 08:40:00 GMT+0 - Investigating - We have logged an issue regarding an inability to make or receive phone calls. We are investigating the cause. Oct 16, 08:45:00 GMT+0 - Identified - We identified an issue with the partner voice carrier and escalated the problem to their Network Operations Centre (NOC). Oct 16, 08:50:00 GMT+0 - Monitoring - We are engaged with the partner voice carrier to fix this incident. Oct 16, 08:55:00 GMT+0 - Resolved - The partner voice carrier has resolved the issue and we are monitoring the outcome closely. We are waiting for them to provide us with the full ROA.