Daktela Outage History

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Pingoru has recorded 29 incidents for Daktela: 28 in the last 12 months and 11 in the last 90 days.

Source: status.daktela.com

29incidents recorded
28last 12 months
11last 90 days
2 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Daktela in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026429 of 720 (4%)
May 202600 of 744 (0%)
June 202663 of 720 (0%)
July 202600 of 744 (0%)
August 202621 of 744 (0%)
September 202667 of 720 (1%)
October 202632 of 523 (0%)

Incidents, newest first

Minor October 21, 2026 Security update – service restart of Daktela Cloud 5m

Started Oct 21, 2026, 08:02 PM UTC· resolved Oct 21, 2026, 08:07 PM UTC

  1. identified Oct 21, 2026, 08:02 PM UTC

    We have identified a critical security vulnerability affecting components of the Daktela Contact Center platform. As a precaution, we are applying a security fix, which requires a restart of the affected services. During the restart, you may experience a brief service interruption. We are working to keep any impact to a minimum, and we will update this page once the maintenance is complete. Thank you for your understanding..

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Minor October 3, 2026 We are recording a partial deterioration of voice services from the Hungarian operator 1h 4m

Started Oct 03, 2026, 07:56 AM UTC· resolved Oct 03, 2026, 09:00 AM UTC

  1. investigating Oct 03, 2026, 07:56 AM UTC

    We experienced a partial degradation of voice call quality (higher latency of calls)..

  2. identified Oct 03, 2026, 08:07 AM UTC

    Provider has confirmed, that their core systems are under attack..

  3. monitoring Oct 03, 2026, 08:19 AM UTC

    Latency has been restored..

  4. resolved Oct 03, 2026, 09:00 AM UTC

    This incident has been resolved. Provider has comfirmed resolution of the incident..

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Minor September 21, 2026 Incident ovlivňující hlasové služby 3h 31m

Started Sep 21, 2026, 08:30 AM UTC· resolved Sep 21, 2026, 12:01 PM UTC

  1. investigating Sep 21, 2026, 08:30 AM UTC

    We are currently investigating this incident..

  2. monitoring Sep 21, 2026, 09:25 AM UTC

    The issue regarding degraded voice infrastructure services was fully resolved as of 11:25 CEST. We are currently investigating the root cause; initial analysis indicates it was likely linked to a major outage experienced by a leading Czech telecommunications provider (O2), which caused a significant surge in call traffic through our network..

  3. resolved Sep 21, 2026, 12:01 PM UTC

    This incident has been resolved..

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Minor September 18, 2026 Global voice call drop 8m

Started Sep 18, 2026, 11:02 AM UTC· resolved Sep 18, 2026, 11:10 AM UTC

  1. investigating Sep 18, 2026, 11:02 AM UTC

    We are currently experiencing an outage of voice services. We are looking for more information..

  2. identified Sep 18, 2026, 11:05 AM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Sep 18, 2026, 11:08 AM UTC

    We have fixed the issue and are currently monitoring the results..

  4. resolved Sep 18, 2026, 11:10 AM UTC

    This incident has now been resolved. All voice services are now operational..

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Minor September 14, 2026 Incident affecting all services 3h 19m

Started Sep 14, 2026, 11:30 AM UTC· resolved Sep 14, 2026, 02:49 PM UTC

  1. investigating Sep 14, 2026, 11:30 AM UTC

    We are currently investigating this incident..

  2. monitoring Sep 14, 2026, 12:00 PM UTC

    At the moment, everything is working fine, we are solving what happens. We implemented a fix and are currently monitoring the result..

  3. resolved Sep 14, 2026, 02:49 PM UTC

    The incident affecting our services has been resolved. The root cause was a failure of the high-availability (failover) mechanism on a key network device. After identifying the affected device, we restarted it and all voice services returned to normal operation. We continue to monitor the environment..

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Major August 27, 2026 Partial outage of international calls 45m Voice Services (International Voice Services)

Started Aug 27, 2026, 07:20 AM UTC· resolved Aug 27, 2026, 08:06 AM UTC

  1. investigating Aug 27, 2026, 07:20 AM UTC

    We are currently experiencing an outage of international calls. We are looking for more information.

  2. identified Aug 27, 2026, 07:32 AM UTC

    We have localized the problem at our voice partner routing configuration. We are working on a fix.

  3. monitoring Aug 27, 2026, 07:40 AM UTC

    We implemented a fix and are currently monitoring the result. Inbound calls are working at the moment.

  4. resolved Aug 27, 2026, 08:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2026 Global network drop of the connectivity for Daktela cloud 42m Daktela cloud solution (Daktela Cloud-Hosted Solution), Voice Services (CZ Voice Services), Voice Services (SK Voice services), Voice Services (UK Voice Services) and 5 more

Started Jun 23, 2026, 08:22 AM UTC· resolved Jun 23, 2026, 09:05 AM UTC

  1. investigating Jun 23, 2026, 08:22 AM UTC

    We are currently experiencing an outage of voice services. We are looking for more information.

  2. investigating Jun 23, 2026, 08:34 AM UTC

    We are investigating the connectivity of the Daktela internal network in our data centre. We are liaising with our upstream carrier to identify the root cause of the issue.

  3. identified Jun 23, 2026, 08:44 AM UTC

    The upstream carrier has confirmed an outage at one of our data centres. This is due to a wider issue affecting connectivity in Prague. Our infrastructure technicians are currently exploring the possibility of rerouting traffic to a different data centre in Prague.

  4. monitoring Jun 23, 2026, 09:00 AM UTC

    We have successfully rerouted our network via another one of our data centres in Prague. This has restored our services. We are closely monitoring the situation. If you experience any further issues, please contact us on our helpline.

  5. resolved Jun 23, 2026, 09:05 AM UTC

    This incident has been resolved.

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Minor June 22, 2026 We are recording a partial deterioration of voice services from the Polish operator 1h 20m

Started Jun 22, 2026, 12:50 PM UTC· resolved Jun 22, 2026, 02:10 PM UTC

  1. investigating Jun 22, 2026, 12:50 PM UTC

    We are recording a deterioration of voice services from the Polish operator.

  2. investigating Jun 22, 2026, 01:01 PM UTC

    We experienced a degradation of voice call quality. Based on the identification of the problem, it occurs in the local ISP Poland peering (Orange Polska / Hurricane Electric, Warsaw)..

  3. monitoring Jun 22, 2026, 02:01 PM UTC

    Based on our capabilities, we rerouted the network traffic for the upstream carrier via Quantcom to avoid the identified ISP issue on the path to them. Voice calls have been restored..

  4. resolved Jun 22, 2026, 02:10 PM UTC

    The incident has been resolved. Voice call quality has been fully restored following the traffic reroute to Quantcom..

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Major April 20, 2026 Partial outage of outbound calls from CZ mobile numbers 1d 2h

Started Apr 20, 2026, 11:58 AM UTC· resolved Apr 21, 2026, 02:58 PM UTC

  1. identified Apr 20, 2026, 11:58 AM UTC

    Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident..

  2. monitoring Apr 20, 2026, 12:32 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. identified Apr 20, 2026, 03:20 PM UTC

    We are continuing to work on a fix for this incident..

  4. identified Apr 21, 2026, 11:15 AM UTC

    We are continuing to work on a fix for this incident..

  5. identified Apr 21, 2026, 01:01 PM UTC

    We are continuing to work on a fix for this incident..

  6. resolved Apr 21, 2026, 02:58 PM UTC

    This incident has been resolved..

Read the full incident report →

Major April 14, 2026 Partial outage of the network connection to the Daktela cloud 1h 46m

Started Apr 14, 2026, 08:00 AM UTC· resolved Apr 14, 2026, 09:46 AM UTC

  1. investigating Apr 14, 2026, 08:00 AM UTC

    We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information..

  2. identified Apr 14, 2026, 08:18 AM UTC

    We have identified the issue and are working on a fix..

  3. monitoring Apr 14, 2026, 08:54 AM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Apr 14, 2026, 09:46 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 18, 2026 Incident affecting voice services in Hungary 5h 50m

Started Mar 18, 2026, 08:40 AM UTC· resolved Mar 18, 2026, 02:30 PM UTC

  1. investigating Mar 18, 2026, 08:40 AM UTC

    Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team.

  2. monitoring Mar 18, 2026, 09:26 AM UTC

    We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards,.

  3. resolved Mar 18, 2026, 02:30 PM UTC

    This incident has been resolved..

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Minor February 20, 2026 Global call drop – Overall

Started Feb 20, 2026, 06:10 PM UTC· resolved Feb 20, 2026, 06:10 PM UTC

No vendor updates were posted for this incident.

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Minor February 16, 2026 Answering incoming calls with webRTC devices – Overall

Started Feb 16, 2026, 11:30 AM UTC· resolved Feb 16, 2026, 11:30 AM UTC

No vendor updates were posted for this incident.

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Minor December 2, 2025 Infrastructure problem with AI services – Overall

Started Dec 02, 2025, 11:30 AM UTC· resolved Dec 02, 2025, 11:30 AM UTC

No vendor updates were posted for this incident.

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Minor October 30, 2025 Calls on our Slovak mobile numbers not working – Overall

Started Oct 30, 2025, 03:30 PM UTC· resolved Oct 30, 2025, 03:30 PM UTC

No vendor updates were posted for this incident.

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Minor October 29, 2025 Integration of Service MS Azure – Overall

Started Oct 29, 2025, 04:40 PM UTC· resolved Oct 29, 2025, 04:40 PM UTC

No vendor updates were posted for this incident.

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Major October 16, 2025 Outage of Voice services for Daktela Czechia – Overall

Started Oct 16, 2025, 08:40 AM UTC· resolved Oct 16, 2025, 08:40 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →