Cytracom experienced a minor incident on May 13, 2025 affecting Call Completion and Call Center, lasting 11h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 01:33 PM UTC
Engineers are investigating reports of call failures and application crashes when using the Cytracom Desktop application to place and receive calls.
- identified May 13, 2025, 03:14 PM UTC
The source of crashes associated with Cytracom Desktop has been identified and engineers are working on a fix. The user experience at this time has returned to normal, however, once the fix is implemented the status will be updated.
- monitoring May 13, 2025, 05:42 PM UTC
A fix has been deployed for Cytracom Desktop users, and engineers are actively monitoring application performance. Users should refresh their session to ensure the latest version of Cytracom Desktop is installed. If you have any questions or need assistance, our team is available at [email protected] or 877-411-2987.
- resolved May 14, 2025, 01:24 AM UTC
This incident has been resolved.