Cytracom incident
UCaaS: Call Parking Issue for small subset of D2 devices
Cytracom experienced a minor incident on April 6, 2026 affecting Call Completion, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 06, 2026, 03:27 PM UTC
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
- monitoring Apr 06, 2026, 04:55 PM UTC
A limited number of D2 devices experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types. The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
- resolved Apr 06, 2026, 06:12 PM UTC
The issue affecting a limited number of D2 devices related to call parking has been resolved. The root cause was identified as a firmware defect, and affected devices have been remediated. All services are operating normally, and no broader impact to the UCaaS platform was observed. We will continue to monitor to ensure ongoing stability.