Cytracom incident

UCaaS Cytracom Desktop Call Completion

Major Resolved View vendor source →

Cytracom experienced a major incident on May 15, 2025 affecting Desktop, lasting 12h 16m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 01:41 PM UTC
Resolved
May 16, 2025, 01:57 AM UTC
Duration
12h 16m
Detected by Pingoru
May 15, 2025, 01:41 PM UTC

Affected components

Desktop

Update timeline

  1. identified May 15, 2025, 01:41 PM UTC

    We have identified an issue impacting incoming calls to the Cytracom Desktop application. Our team is working on a fix.

  2. monitoring May 15, 2025, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 15, 2025, 09:12 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 16, 2025, 01:57 AM UTC

    This incident has been resolved.