Cytracom incident

ControlOne: US-NorthEast (EWR) Partial Outage

Major Resolved View vendor source →

Cytracom experienced a major incident on May 16, 2025 affecting US-NorthEast (EWR) Region, lasting 11h 14m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 05:50 PM UTC
Resolved
May 17, 2025, 05:05 AM UTC
Duration
11h 14m
Detected by Pingoru
May 16, 2025, 05:50 PM UTC

Affected components

US-NorthEast (EWR) Region

Update timeline

  1. identified May 16, 2025, 05:50 PM UTC

    We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within US-NorthEast (EWR) tegion. Our engineers are actively working on a fix.

  2. identified May 16, 2025, 06:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 16, 2025, 08:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 16, 2025, 08:54 PM UTC

    A fix for this issue is beginning to roll out to impacted customers.

  5. monitoring May 16, 2025, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring May 16, 2025, 11:52 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 17, 2025, 05:05 AM UTC

    This incident has been resolved.