Cytracom experienced a minor incident on June 12, 2025 affecting Fax Completion, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 07:49 PM UTC
We have identified an issue impacting Cytracom UCaaS customers utilizing fax completion. This is a failure within a third-party component powered by GCP, which is experiencing a widespread outage. We will provide updates as they become available.
- monitoring Jun 12, 2025, 09:43 PM UTC
We have been informed by our third-party provider, powered by GCP, that fax services are beginning to recover. Please note that previously enqueued faxes may still experience some delays in delivery. Our team will continue to closely monitor the situation and will issue an all-clear notification once full service has been confirmed.
- resolved Jun 12, 2025, 10:15 PM UTC
This incident has been resolved.