Cytracom experienced a major incident on June 13, 2025 affecting US-NorthEast (EWR) Region, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
US-NorthEast (EWR) Region
Update timeline
- monitoring Jun 13, 2025, 07:03 PM UTC
We have identified and rectified an issue affecting a subset ControlOne customers using US-NorthEast (EWR) region.
- identified Jun 13, 2025, 07:34 PM UTC
Intermittent connectivity loss is affecting the same subset of users. Our engineering team is implementing a fix to the affected resources.
- monitoring Jun 13, 2025, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 13, 2025, 09:22 PM UTC
A permanent fix is rolling out to the affected accounts. They will remain disconnected from ControlOne until this operation is complete.
- monitoring Jun 14, 2025, 12:49 AM UTC
The Region has returned to service. We will continue monitor.
- resolved Jun 14, 2025, 01:42 AM UTC
All systems are operating as expected.