Cytracom experienced a major incident on November 17, 2025 affecting Call Completion, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2025, 04:58 PM UTC
Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
- monitoring Nov 17, 2025, 05:38 PM UTC
We identified an issue with an upstream carrier, currently we are bypassing traffic through them. The inbound and outbound call should continue to function.
- monitoring Nov 17, 2025, 05:39 PM UTC
We identified an issue with an upstream carrier, currently we are bypassing traffic through them. The inbound and outbound call should continue to function.
- resolved Nov 17, 2025, 06:01 PM UTC
Inbound and outbound call disruptions caused by an upstream carrier have been fully resolved. All services are now operating normally. We are continuing to monitor to ensure stability.