Cytracom incident

ControlOne partial outage in the US-SouthEast ATL Region

Cytracom experienced a major incident on December 10, 2025 affecting US-SouthEast (ATL) Region, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started: Dec 10, 2025, 03:11 PM UTC
Resolved: Dec 10, 2025, 04:37 PM UTC
Duration: 1h 25m
Detected by Pingoru: Dec 10, 2025, 03:11 PM UTC

Affected components

US-SouthEast (ATL) Region

Update timeline

investigating Dec 10, 2025, 03:03 PM UTC

We have identified an issue causing a service outage for a subset of customers in the US-Southeast ControlOne region. ControlOne Bridges may experience intermittent connectivity. ControlOne Agents may experience intermittent connectivity or "Retrying" status.
identified Dec 10, 2025, 03:21 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Dec 10, 2025, 03:38 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 10, 2025, 04:37 PM UTC

This incident has been resolved.