Cytracom incident

ControlOne partial service degradation in the US-SouthEast (ATL) Region

Cytracom experienced a major incident on January 12, 2026 affecting US-SouthEast (ATL) Region, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started: Jan 12, 2026, 01:34 PM UTC
Resolved: Jan 12, 2026, 04:12 PM UTC
Duration: 2h 38m
Detected by Pingoru: Jan 12, 2026, 01:34 PM UTC

Affected components

US-SouthEast (ATL) Region

Update timeline

investigating Jan 12, 2026, 01:34 PM UTC

We have identified an issue causing a service degradation for a subset of customers in the US-SouthEast ControlOne region.
identified Jan 12, 2026, 02:46 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 12, 2026, 03:41 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 12, 2026, 04:12 PM UTC

This incident has been resolved.