Cytracom experienced a major incident on January 13, 2026 affecting Call Completion, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 04:40 PM UTC
Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here. Customers may experience delays or failures when placing or receiving calls.
- monitoring Jan 13, 2026, 04:54 PM UTC
Cytracom Engineering has identified the issue impacting voice services for a subset of customers and has applied a fix. Services are currently recovering, and we are actively monitoring systems to ensure stability. We will continue to observe performance closely and will provide additional updates if needed. Customers should begin seeing normal call behavior restored.
- monitoring Jan 13, 2026, 04:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 13, 2026, 05:04 PM UTC
WE are continuing to monitor for further issues.
- resolved Jan 13, 2026, 05:06 PM UTC
The issue is now resolved. The root cause was in the failure of the call attestation service for subset of our outbound IPs. We rerouted these calls and we are investigating the issue with our provider. All systems are back to normal.