Cytracom incident

ControlOne partial service degradation in the US-SouthCentral (DFW) Region

Cytracom experienced a major incident on January 16, 2026 affecting US-SouthCentral (DFW) Region, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started: Jan 16, 2026, 02:27 PM UTC
Resolved: Jan 16, 2026, 04:23 PM UTC
Duration: 1h 55m
Detected by Pingoru: Jan 16, 2026, 02:27 PM UTC

Affected components

US-SouthCentral (DFW) Region

Update timeline

identified Jan 16, 2026, 02:27 PM UTC

We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region. ControlOne Bridges may experience intermittent connectivity
monitoring Jan 16, 2026, 03:35 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 16, 2026, 04:23 PM UTC

This incident has been resolved.