Cytracom experienced a minor incident on January 16, 2026 affecting Unity Portal and Unity Authentication, lasting 6h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Unity PortalUnity Authentication
Update timeline
- identified Jan 16, 2026, 06:51 PM UTC
We have identified the root cause of an issue impacting the Unity portal and authentication. Partners and end users on the Unity platform may see issues accessing the Unity portal or creating new authentication sessions.
- monitoring Jan 16, 2026, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 16, 2026, 08:05 PM UTC
We are continuing to address the root cause of the issue. Users may encounter issues adjusting permissions within the Unity portal.
- resolved Jan 17, 2026, 01:29 AM UTC
This incident has been resolved.