Cytracom incident
ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthEast (ATL) Region
Cytracom experienced a critical incident on February 5, 2026 affecting US-SouthEast (ATL) Region, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2026, 10:52 PM UTC
We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthEast (ATL) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services. Our Network Operations Center (NOC) is actively working to mitigate these issues by: - Implementing dynamic routing adjustments - Prioritizing critical traffic paths - Coordinating with affected ISPs to identify resolution timelines
- identified Feb 05, 2026, 11:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 06, 2026, 12:45 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 06, 2026, 12:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 06, 2026, 02:02 AM UTC
This incident has been resolved.