Cytracom incident

UCaaS: Inbound Call Failures Impacting Subset of Customers

Major Resolved View vendor source →

Cytracom experienced a major incident on March 3, 2026 affecting Call Completion, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 02:37 PM UTC
Resolved
Mar 03, 2026, 04:21 PM UTC
Duration
1h 44m
Detected by Pingoru
Mar 03, 2026, 02:37 PM UTC

Affected components

Call Completion

Update timeline

  1. investigating Mar 03, 2026, 02:37 PM UTC

    We are currently investigating a higher number of inbound call failures that may impact subset our customers.

  2. investigating Mar 03, 2026, 02:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 03, 2026, 03:04 PM UTC

    We identified an issue with our connecting carrier affecting inbound calls. The carrier has deployed a fix, and inbound calls are now functioning normally.

  4. monitoring Mar 03, 2026, 03:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 03, 2026, 04:21 PM UTC

    All inbound calls are working.