Cytracom incident

UCaaS: Intermittent Inbound / Outbound Call Failures

Major Resolved View vendor source →

Cytracom experienced a major incident on March 6, 2026 affecting Call Completion, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 08:46 PM UTC
Resolved
Mar 06, 2026, 10:24 PM UTC
Duration
1h 38m
Detected by Pingoru
Mar 06, 2026, 08:46 PM UTC

Affected components

Call Completion

Update timeline

  1. investigating Mar 06, 2026, 08:46 PM UTC

    Some of the inbound / outbound calls from our system experiencing intermittent failures. We are currently trying to identify the root cause.

  2. investigating Mar 06, 2026, 09:23 PM UTC

    We are continue to investigate the issue.

  3. monitoring Mar 06, 2026, 09:52 PM UTC

    From our monitoring and telemetry data the issue appears to be resolved and call completion rates are in the normal range.

  4. monitoring Mar 06, 2026, 09:54 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 06, 2026, 10:24 PM UTC

    This issue has been resolved.