Cytracom experienced a major incident on March 20, 2026 affecting Call Completion, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Call Completion
Update timeline
- investigating Mar 20, 2026, 01:59 PM UTC
We are experiencing partial inbound/outbound call failures. We are currently investigating.
- monitoring Mar 20, 2026, 02:35 PM UTC
A fix has been implemented for the call routing node failure. Inbound and outbound call completion are now functioning correctly.
- resolved Mar 20, 2026, 02:53 PM UTC
This issue has been resolved. A fix was implemented for the call routing node failure, and inbound and outbound call completion are now functioning correctly.