Cytracom experienced a major incident on March 25, 2026 affecting Call Completion, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Call Completion
Update timeline
- investigating Mar 25, 2026, 05:59 PM UTC
We are experiencing intermittent network disruptions impacting call completion. We are currently investigating the issue.
- monitoring Mar 25, 2026, 06:05 PM UTC
The upstream routing issue has been resolved. We are observing normal call completion rates across affected routes.
- resolved Mar 25, 2026, 06:35 PM UTC
Resolved: The upstream routing issue appears resolved. Call completion is operating within normal thresholds. Root cause is under investigation.