Cytracom incident

ControlOne service degradation in the US-Midwest (ORD) Region

Major Resolved View vendor source →

Cytracom experienced a major incident on September 22, 2026 affecting US-MidWest (ORD) Region, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 05:07 PM UTC
Resolved
Sep 22, 2026, 11:14 PM UTC
Duration
6h 7m
Detected by Pingoru
Sep 22, 2026, 05:07 PM UTC

Affected components

US-MidWest (ORD) Region

Update timeline

  1. investigating Sep 22, 2026, 05:07 PM UTC

    We are currently investigating a service degradation in the US-Midwest (ORD) Region impacting connectivity for a subset of customers.

  2. investigating Sep 22, 2026, 05:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2026, 06:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 22, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 22, 2026, 11:14 PM UTC

    This incident has been resolved.