CYPHER Learning incident

MATRIX/NEO AU/EU Background Job Issue

Resolved after 2 hours, on March 21, 2023.

resolved Mar 22, 2023, 12:11 AM UTC

On MATRIX/NEO AU and EU clusters we experienced an issue with our background jobs processing system. This delayed some reports, email delivery, and other long-running tasks for a period of about 2 hours. The issue is now resolved and our background jobs system is quickly finishing all of the pending requests.

Started
Mar 21, 2023, 10:00 PM UTC
Resolved
Mar 22, 2023, 12:00 AM UTC
Duration
2h
Detected by Pingoru
Mar 21, 2023, 10:00 PM UTC

Update timeline

  1. resolved Mar 22, 2023, 12:11 AM UTC

    On MATRIX/NEO AU and EU clusters we experienced an issue with our background jobs processing system. This delayed some reports, email delivery, and other long-running tasks for a period of about 2 hours. The issue is now resolved and our background jobs system is quickly finishing all of the pending requests.

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