Resolved after 1 hour 4 minutes, affecting CYPHER for academia, on August 20, 2024.
We encountered a build-up of an unusually high amount of enrollment jobs for a high number of customers which impacted the job servers. We've made some adjustments to prevent this from happening again.
Affected components
Update timeline
- identified Aug 20, 2024, 03:53 PM UTC
Users are experiencing longer than usual enrollment cycles. Some enrollments are timing out, which cancels the enrollment. A fix has been identified and being implemented.
- resolved Aug 20, 2024, 04:58 PM UTC
We encountered a build-up of an unusually high amount of enrollment jobs for a high number of customers which impacted the job servers. We've made some adjustments to prevent this from happening again.
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