Cybersource experienced a minor incident on July 23, 2026 affecting Support Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:41 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality. Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088
- monitoring Jul 23, 2026, 07:12 PM UTC
Cybersource has worked with a third-party service provider to restore functionality of the Support Center. Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability Thank you for your patience while we worked to address this issue. Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088
- resolved Jul 23, 2026, 08:35 PM UTC
The issue affecting Corporate and Support Web Sites has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:30 GMT , 23 July 2026 Reported End Time: 19:51 GMT, 23 July 2026 Impact: Customers are now able to use Corporate and Support Web Sites as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26537088