Cybersource experienced a major incident on July 15, 2026 affecting Payer Authentication Processing, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 07:47 AM UTC
Cybersource is aware of an issue that is currently affecting Payer Authentication. We are investigating the cause and working urgently to resolve the issue. Start: July 15th, 2026 7:09 GMT Next Update: The next update will be sent as soon as further information becomes available, or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- identified Jul 15, 2026, 08:55 AM UTC
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Start: 15 July 2026, 07:09 GMT Next Update: A status change We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26442306 / INC26442271 / EPS-41752
- monitoring Jul 15, 2026, 09:29 AM UTC
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26442306 / INC26442271 / EPS-41752
- resolved Jul 15, 2026, 10:09 AM UTC
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26442306 / INC26442271 / EPS-41752