Cybersource incident
Business Center Service Disruption - Case Management Service
Cybersource experienced a minor incident on June 18, 2026 affecting Case Management Search - Business Center and Payment Services, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 08:56 PM UTC
Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 18 June 8:11 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #:INC26111299
- investigating Jun 18, 2026, 09:55 PM UTC
We are continuing to investigate this issue.
- identified Jun 18, 2026, 10:20 PM UTC
Cybersource continues to investigate the issue that is affecting the Business Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow. Reported Start Time:18 June 8:11 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #: INC26111299
- monitoring Jun 18, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time:18 Jun 2026 19:29 GMT Reported End Time: 18 June 2026 20:57 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC26111299
- resolved Jun 22, 2026, 08:41 PM UTC
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 Jun 2026, 19:29 GMT Reported End Time: 18 June 2026, 20:57 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26111299
- postmortem Jun 22, 2026, 09:03 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11255)