Resolved after 2 days 7 hours, affecting MKE1 Core Datacenter Infrastructure, on August 5, 2026.
The upstream provider reports that splicing is complete, and we have confirmed traffic is flowing across the affected circuit. This issue is now resolved.
Affected components
Update timeline
- investigating Aug 05, 2026, 05:14 PM UTC
One of our upstream providers in our Milwaukee data center is experiencing a regional outage and we are following their updates as they address the issue. Customers traversing this provider may have experienced a latency spike as traffic was automatically rerouted over our other providers.
- identified Aug 05, 2026, 05:58 PM UTC
The upstream provider has identified the issue.
- identified Aug 05, 2026, 09:59 PM UTC
The upstream provider continues to work on the issue. We will provide updates as we receive them.
- identified Aug 07, 2026, 12:35 AM UTC
The upstream providers splice team is working to isolate the fault in a 144-count fiber cable.
- identified Aug 07, 2026, 07:16 PM UTC
The upstream provider has determined that approximately 300 feed of fiber needs to be replaced.
- resolved Aug 08, 2026, 12:17 AM UTC
The upstream provider reports that splicing is complete, and we have confirmed traffic is flowing across the affected circuit. This issue is now resolved.
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