Resolved after 2 days 23 hours, affecting MKE1 Core Datacenter Infrastructure and MKE1 - Lumen, on August 26, 2026.
The upstream provider has located a fiber cut and is working to repair it. Since there is no ongoing impact to customer traffic, our next update will be provided when this has been resolved.
Affected components
Update timeline
- investigating Aug 26, 2026, 06:36 PM UTC
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are following their updates as they address the issue. Customers traversing this provider may experience temporary latency/packet loss as traffic is automatically rerouted over our other providers.
- identified Aug 26, 2026, 07:37 PM UTC
The upstream provider has acknowledged the issue and is working to identify the problem. All customer traffic was automatically moved to other providers and we are continuing to monitor.
- identified Aug 27, 2026, 09:04 PM UTC
The upstream provider has located a fiber cut and is working to repair it. Since there is no ongoing impact to customer traffic, our next update will be provided when this has been resolved.
- resolved Aug 29, 2026, 06:24 PM UTC
This incident has been resolved.
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