Resolved after 35 minutes, affecting Voice Over IP Services (PHX1) and Mac Hosting (PHX1) and 1 more, on June 19, 2024.
We have identified an issue with one of our upstream providers. The packet loss has cleared and we are continuing to monitor and follow up with the provider to ensure the issue is resolved. Any customers traversing Cogent may have seen degraded performance.
Affected components
Update timeline
- investigating Jun 19, 2024, 09:55 PM UTC
Our monitoring systems have detected a network issue in our PHX1 data center resulting in packet loss, and an update will be provided as soon as possible.
- monitoring Jun 19, 2024, 10:13 PM UTC
We have identified an issue with one of our upstream providers. The packet loss has cleared and we are continuing to monitor and follow up with the provider to ensure the issue is resolved. Any customers traversing Cogent may have seen degraded performance.
- resolved Jun 19, 2024, 10:30 PM UTC
This incident has been resolved.
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