CyberLynk incident
MKE1 Mac Mini Vault "G" Cabinet Emergency PDU Replacement
Resolved after 1 hour 47 minutes, affecting Mac Hosting (MKE1), on November 16, 2024.
The current ETR for this issue is 90 minutes. Customers with Mac minis with names beginning with "G" are impacted.
Affected components
Update timeline
- identified Nov 16, 2024, 01:10 PM UTC
Following the previous maintenance, CyberLynk engineers have discovered a localized issue with a PDU in the Mac Mini Vault "G" cabinet. Customers with Macs that have the following hostnames will be affected by this replacement: gx-x.macminivault.com The "x" referenced above is a placeholder for the specific numbers that reference the Mac in the datacenter. Hostnames of your Mac mini(s) and/or Mac Studio(s) can be found in our client portal via: https://secure.cyberlynk.net/ If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.
- identified Nov 16, 2024, 02:09 PM UTC
The current ETR for this issue is 90 minutes. Customers with Mac minis with names beginning with "G" are impacted.
- resolved Nov 16, 2024, 02:58 PM UTC
This incident has been resolved.
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