Resolved after 12 hours 3 minutes, affecting Web & Email Hosting (MKE1), on November 16, 2024.
Everything appears to be functioning properly now. If you have an issues with your account, please open a support ticket.
Affected components
Update timeline
- identified Nov 16, 2024, 02:07 PM UTC
CyberLynk engineers have discovered an issue with a Linux Web Hosting server named "rhi". Customers on this server are currently experiencing an outage, and we will provide additional updates and an ETR as soon as possible. If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.
- identified Nov 16, 2024, 03:54 PM UTC
Our engineers have identified an issue with the storage system on this server that will require a rebuild and restoration from the most recent backup. We are working to resolve this as soon as possible, and will post an ETR if possible once the account restoration is in progress. Thank you for your patience.
- identified Nov 16, 2024, 05:32 PM UTC
Restoration of the server is continuing to progress.
- identified Nov 16, 2024, 08:13 PM UTC
The server build has been completed and we have begun the recovery process.
- monitoring Nov 17, 2024, 12:17 AM UTC
All account restores are completed. We are currently monitoring for server stability.
- resolved Nov 17, 2024, 02:11 AM UTC
Everything appears to be functioning properly now. If you have an issues with your account, please open a support ticket.
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