Resolved after 2 hours 31 minutes, affecting PHX1 Core Datacenter Infrastructure, on February 8, 2025.
Our NOC has removed the impacted provider from service until the issue is fully resolved, and it will be added back with no impact at a later time.
Affected components
Update timeline
- investigating Feb 08, 2025, 09:54 PM UTC
Our monitoring has detected packet loss occurring with traffic to our PHX1 data center via Cogent. Network engineers have been assigned and are investigating.
- monitoring Feb 08, 2025, 10:22 PM UTC
Our NOC has engaged our upstream provider and we are seeing latency returning to normal. We are continuing to monitor the results.
- resolved Feb 09, 2025, 12:26 AM UTC
Our NOC has removed the impacted provider from service until the issue is fully resolved, and it will be added back with no impact at a later time.
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