CyberLynk incident

MKE1 Upstream Provider Outage

Resolved after 9 hours 38 minutes, affecting MKE1 - Spectrum, on June 17, 2025.

resolved Jun 18, 2025, 01:06 AM UTC

The provider continuing to work on locating a suspected fiber cut. We are closing out this issue, as our network has been stable since the initial outage event. We will work to add this provider back into our BGP mix once it is repaired.

Started
Jun 17, 2025, 03:27 PM UTC
Resolved
Jun 18, 2025, 01:06 AM UTC
Duration
9h 38m
Detected by Pingoru
Jun 17, 2025, 03:27 PM UTC

Affected components

MKE1 - Spectrum

Update timeline

  1. identified Jun 17, 2025, 03:27 PM UTC

    One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.

  2. identified Jun 17, 2025, 04:00 PM UTC

    The upstream provider has acknowledged a regional outage and we are continuing to monitor for updates.

  3. resolved Jun 18, 2025, 01:06 AM UTC

    The provider continuing to work on locating a suspected fiber cut. We are closing out this issue, as our network has been stable since the initial outage event. We will work to add this provider back into our BGP mix once it is repaired.

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