Resolved after 7 hours 30 minutes, affecting MKE1 - Lumen, on September 16, 2025.
The upstream provider has completed their repairs. We will continue to monitor to ensure stability on the circuit.
Affected components
Update timeline
- identified Sep 16, 2025, 03:46 PM UTC
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.
- identified Sep 16, 2025, 07:13 PM UTC
The provider is working to replace a failed line card. We will provide a final update when the issue has been resolved.
- monitoring Sep 16, 2025, 10:44 PM UTC
The upstream provider has completed their repairs. We will continue to monitor to ensure stability on the circuit.
- resolved Sep 16, 2025, 11:16 PM UTC
This incident has been resolved.
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