CyberArk Identity Cloud Outage History

CyberArk Identity Cloud is up right now

CyberArk Identity Cloud had 7 outages in the last 2 years totaling 59h 44m of downtime — averaging 0.3 incidents per month.

There were 7 CyberArk Identity Cloud outages since June 27, 2025 totaling 59h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://idaptive.statuspage.io

Minor October 20, 2025

CyberArk Identity Cloud Service Advisory - Partial Performance Degradation

Detected by Pingoru
Oct 20, 2025, 02:41 PM UTC
Resolved
Oct 20, 2025, 10:59 PM UTC
Duration
8h 18m
Affected: pod1001 US Eastpod1002 US Eastpod1003 US Eastpod1004 US Eastpod1005 US Eastpod1006 US Eastpod1007 US Eastpod1008 US Eastpod1009 US Eastpod1010 US Eastpod1011 US Eastpod1012 US Eastpod1013 US Eastpod1014 US Eastpod3001 US Eastpod3002 US Eastpod3011 US East
Timeline · 4 updates
  1. investigating Oct 20, 2025, 02:41 PM UTC

    Some users may experience issues with slowness or failure when logging into or working within the Identity Security Portal or the Identity Admin Portal due to ongoing outage with AWS US East. Next Update: 30 minutes or upon earlier status change.

  2. monitoring Oct 20, 2025, 08:52 PM UTC

    We are monitoring the issue for any further performance issues.

  3. monitoring Oct 20, 2025, 08:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

CyberArk Identity Cloud Service Advisory - AWS Service Issues

Detected by Pingoru
Oct 20, 2025, 09:22 AM UTC
Resolved
Oct 20, 2025, 10:17 AM UTC
Duration
54m
Affected: pod1001 US Eastpod1201 EMEApod1301 APACpod1302 APACpod1002 US Eastpod3201 EMEApod1303 APACpod1003 US Eastpod1202 EMEApod1004 US Eastpod1306 APACpod1205 EMEApod1005 US Eastpod1310 APACpod3202 EMEApod1006 US Eastpod1312 APACpod3203 EMEApod1007 US Eastpod1313 APACpod1207 EMEApod1008 US Eastpod1404 AF Southpod3301 APACpod1009 US Eastpod1204 EU Southpod3302 APACpod1010 US Eastpod1308 APACpod1206 Israelpod1203 EMEApod1011 US Eastpod1012 US Eastpod1208 EMEApod1013 US Eastpod1209 EMEApod1014 US Eastpod3001 US Eastpod3002 US Eastpod3011 US Eastpod1101 US Westpod1102 US Westpod1103 US Westpod1104 US Westpod1110 US Westpod1401 Canadapod1402 Canadapod3401 Canadapod1403 SA East
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:22 AM UTC

    Customers using the Identity Platform may experience issues during login or accessing the Identity Console via the SES (email) service. We have identified the root cause as an ongoing issue with underlying AWS services. We are working with the vendor to resolve this as quickly as possible. Users are advised to use alternative authentication methods, such as OTP or mobile authenticator apps. You can view the AWS service status here: https://health.aws.amazon.com/health/status Next Update: 1 Hour or upon earlier status change

  2. monitoring Oct 20, 2025, 09:55 AM UTC

    The impacted services are recovering, and users are now able to log in to the Identity service without any issues. We will continue to monitor the situation and keep you updated.

  3. resolved Oct 20, 2025, 10:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 20, 2025

CyberArk Identity Cloud Service Advisory - AD Service Degradation

Detected by Pingoru
Sep 20, 2025, 05:25 AM UTC
Resolved
Sep 20, 2025, 07:27 AM UTC
Duration
2h 2m
Affected: pod1202 EMEA
Timeline · 5 updates
  1. investigating Sep 20, 2025, 05:25 AM UTC

    Customers on pod1202 may experience failures when logging into or loading the Identity console via the AD service. We are currently investigating this issue. Next update: 30 minutes or upon earlier status change.

  2. identified Sep 20, 2025, 06:06 AM UTC

    The issue has been identified, and we are working to resolve it. Next update: 30 minutes or upon earlier status change.

  3. identified Sep 20, 2025, 06:48 AM UTC

    We are still continuing to work on implementing the fix. Next update: 30 minutes or upon earlier status change.

  4. monitoring Sep 20, 2025, 07:13 AM UTC

    A fix has been implemented, and we are monitoring the results. Next update: 30 minutes or upon status change.

  5. resolved Sep 20, 2025, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 2, 2025

CyberArk Identity Cloud Service Advisory - SMS Failures [India Region]

Detected by Pingoru
Aug 02, 2025, 08:16 AM UTC
Resolved
Aug 02, 2025, 09:47 AM UTC
Duration
1h 30m
Affected: pod1313 APAC
Timeline · 3 updates
  1. investigating Aug 02, 2025, 08:16 AM UTC

    We are currently investigating an issue affecting users in India on Pod [pod1313]. SMS and push notification delivery may be failing. Our team is actively investigating the root cause and will share further updates as they become available. Next Update: 30 minutes or upon earlier status change

  2. monitoring Aug 02, 2025, 08:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 02, 2025, 09:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 27, 2025

CyberArk Identity Connector Service GovCloud Advisory - Connector Degradation

Detected by Pingoru
Jun 27, 2025, 06:31 PM UTC
Resolved
Jun 27, 2025, 06:35 PM UTC
Duration
4m
Affected: gov1101
Timeline · 3 updates
  1. investigating Jun 27, 2025, 06:31 PM UTC

    Some CyberArk GovCloud Identity customers may experience issues with the Connector. We are currently investigating the issue.

  2. investigating Jun 27, 2025, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 27, 2025, 06:35 PM UTC

    The CyberArk Identity Connector Service is now available.

Read the full incident report →