CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - AWS Service Issues

Notice Resolved View vendor source →

CyberArk Identity Cloud experienced a notice incident on October 20, 2025 affecting pod1001 US East and pod1201 EMEA and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:22 AM UTC
Resolved
Oct 20, 2025, 10:17 AM UTC
Duration
54m
Detected by Pingoru
Oct 20, 2025, 09:22 AM UTC

Affected components

pod1001 US Eastpod1201 EMEApod1301 APACpod1302 APACpod1002 US Eastpod3201 EMEApod1303 APACpod1003 US Eastpod1202 EMEApod1004 US East

Update timeline

  1. identified Oct 20, 2025, 09:22 AM UTC

    Customers using the Identity Platform may experience issues during login or accessing the Identity Console via the SES (email) service. We have identified the root cause as an ongoing issue with underlying AWS services. We are working with the vendor to resolve this as quickly as possible. Users are advised to use alternative authentication methods, such as OTP or mobile authenticator apps. You can view the AWS service status here: https://health.aws.amazon.com/health/status Next Update: 1 Hour or upon earlier status change

  2. monitoring Oct 20, 2025, 09:55 AM UTC

    The impacted services are recovering, and users are now able to log in to the Identity service without any issues. We will continue to monitor the situation and keep you updated.

  3. resolved Oct 20, 2025, 10:17 AM UTC

    This incident has been resolved.