CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - Partial Performance Degradation

Minor Resolved View vendor source →

CyberArk Identity Cloud experienced a minor incident on October 20, 2025 affecting pod1001 US East and pod1002 US East and 1 more component, lasting 8h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:41 PM UTC
Resolved
Oct 20, 2025, 10:59 PM UTC
Duration
8h 18m
Detected by Pingoru
Oct 20, 2025, 02:41 PM UTC

Affected components

pod1001 US Eastpod1002 US Eastpod1003 US Eastpod1004 US Eastpod1005 US Eastpod1006 US Eastpod1007 US Eastpod1008 US Eastpod1009 US Eastpod1010 US East

Update timeline

  1. investigating Oct 20, 2025, 02:41 PM UTC

    Some users may experience issues with slowness or failure when logging into or working within the Identity Security Portal or the Identity Admin Portal due to ongoing outage with AWS US East. Next Update: 30 minutes or upon earlier status change.

  2. monitoring Oct 20, 2025, 08:52 PM UTC

    We are monitoring the issue for any further performance issues.

  3. monitoring Oct 20, 2025, 08:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 10:59 PM UTC

    This incident has been resolved.