CyberArk Identity Cloud incident
CyberArk Identity Cloud Service Advisory - AD Service Degradation
Resolved after 2 hours 2 minutes, affecting pod1202 EMEA, on September 20, 2025.
A fix has been implemented, and we are monitoring the results. Next update: 30 minutes or upon status change.
Affected components
Update timeline
- investigating Sep 20, 2025, 05:25 AM UTC
Customers on pod1202 may experience failures when logging into or loading the Identity console via the AD service. We are currently investigating this issue. Next update: 30 minutes or upon earlier status change.
- identified Sep 20, 2025, 06:06 AM UTC
The issue has been identified, and we are working to resolve it. Next update: 30 minutes or upon earlier status change.
- identified Sep 20, 2025, 06:48 AM UTC
We are still continuing to work on implementing the fix. Next update: 30 minutes or upon earlier status change.
- monitoring Sep 20, 2025, 07:13 AM UTC
A fix has been implemented, and we are monitoring the results. Next update: 30 minutes or upon status change.
- resolved Sep 20, 2025, 07:27 AM UTC
This incident has been resolved.
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