Customer.io incident
Customer.io UI is currently unavailable for some customers
Minor Vendor's status page →
Resolved after 24 minutes, affecting Management Interface, on October 27, 2026.
Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.
Affected components
Management Interface
Update timeline
- investigating Oct 27, 2026, 07:11 PM UTC
Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.
- identified Oct 27, 2026, 07:29 PM UTC
Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.
- resolved Oct 27, 2026, 07:36 PM UTC
Thank you for your patience while we investigated; this issue is now resolved.
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