Customer.io incident

Delays in processing and UI inaccessible for some customers in the US datacentre

Minor Resolved View vendor source →

Customer.io experienced a minor incident on August 3, 2026 affecting Data Processing and Management Interface, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 07:08 AM UTC
Resolved
Aug 03, 2026, 07:42 AM UTC
Duration
33m
Detected by Pingoru
Aug 03, 2026, 07:08 AM UTC

Affected components

Data ProcessingManagement Interface

Update timeline

  1. investigating Aug 03, 2026, 07:17 AM UTC

    Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.

  2. investigating Aug 03, 2026, 07:20 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 03, 2026, 07:42 AM UTC

    This incident has been resolved. Thanks for your patience.