Customer.io incident

Investigating issues with the Agent

Minor Resolved View vendor source →

Customer.io experienced a minor incident on September 3, 2026, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 05:29 PM UTC
Resolved
Sep 03, 2026, 05:34 PM UTC
Duration
4m
Detected by Pingoru
Sep 03, 2026, 05:29 PM UTC

Update timeline

  1. identified Sep 03, 2026, 05:29 PM UTC

    Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.

  2. monitoring Sep 03, 2026, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2026, 05:34 PM UTC

    This incident has been resolved.