Curve experienced a minor incident on July 16, 2026 affecting Transactions processing, lasting 23h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 09:01 AM UTC
We are currently experiencing limited disruption for some transactions that require 3D Secure (3DS) challenges due to an issue with a third-party provider. As a result, a limited number of these transactions may be declined during the authentication process. Our team is working closely with the provider to restore normal approval rates and is actively monitoring the situation. We will provide further updates as more information becomes available.
- identified Jul 16, 2026, 09:07 AM UTC
The root cause has been identified and our team is actively working on a fix. Payment declines may continue until this is resolved. We'll update you shortly.
- identified Jul 16, 2026, 09:18 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 16, 2026, 04:18 PM UTC
Payment processing is now operating normally. We'll continue monitoring our systems closely to ensure everything remains stable. Thank you for your patience while we worked through this.
- resolved Jul 17, 2026, 08:32 AM UTC
This incident is now resolved and all services are operating normally. Thank you for your patience, and we're sorry for the disruption.