Resolved after 37 minutes, affecting Transactions processing, on November 3, 2026.
The issue causing increased latency and occasional timeouts on some card payments has been resolved. Transaction processing has returned to normal and we are no longer seeing any impact. We apologise for any inconvenience this may have caused. Thank you for your patience.
Affected components
Update timeline
- identified Nov 03, 2026, 10:22 AM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
- identified Nov 03, 2026, 10:39 AM UTC
We are observing a return to normal of our latency with our third party payment processor. We will continue to monitor the situation. Apologies to any customers affected by this.
- monitoring Nov 03, 2026, 10:39 AM UTC
We are observing a return to normal of our latency with our third party payment processor. We will continue to monitor the situation. Apologies to any customers affected by this.
- resolved Nov 03, 2026, 11:00 AM UTC
The issue causing increased latency and occasional timeouts on some card payments has been resolved. Transaction processing has returned to normal and we are no longer seeing any impact. We apologise for any inconvenience this may have caused. Thank you for your patience.
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