Curve incident

Issues processing transactions

Minor Resolved View vendor source →
Started
May 04, 2026, 01:29 PM UTC
Resolved
May 04, 2026, 02:57 PM UTC
Duration
1h 28m
Detected by Pingoru
May 04, 2026, 01:29 PM UTC

Affected components

Transactions processing

Update timeline

  1. investigating May 04, 2026, 01:29 PM UTC

    We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

  2. identified May 04, 2026, 01:50 PM UTC

    We have identified that the service degradation is caused by elevated latency from Mastercard, which is leading to intermittent transaction declines. We’ll provide updates as soon as more information becomes available.

  3. monitoring May 04, 2026, 02:07 PM UTC

    We are seeing improvements in both transaction declines and latency. We continue to monitor the situation closely.

  4. resolved May 04, 2026, 02:57 PM UTC

    The issue has been resolved, and we apologize for any inconvenience this may have caused.

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