Currencycloud experienced a minor incident on July 21, 2026 affecting Payments and Paydirect.io / Direct and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 11:41 AM UTC
We are currently investigating an issue affecting local EUR payment services through our banking partners. As a result, some payments may experience delays while we work to restore normal service. Our teams are actively engaged with the provider and are taking steps to minimise customer impact. Customer funds remain secure, and we will provide further updates as more information becomes available.
- identified Jul 21, 2026, 11:54 AM UTC
We have identified an issue affecting local EUR payment services through our banking partners. As a result, some EUR payments may experience delays, and the creation of new EUR virtual accounts may be temporarily unavailable. Our banking partner has identified the underlying cause and is actively implementing a fix. We are working closely with them and continue to monitor progress while taking steps to minimise customer impact. Customer funds remain secure, and we will provide further updates as more information becomes available
- monitoring Jul 21, 2026, 12:28 PM UTC
The issue affecting local EUR payment services through our banking partners has been resolved and services have been restored. Payment processing and virtual account services are operating normally once again. Our teams are completing recovery activities for a small number of transactions impacted during the outage and are monitoring the service closely to ensure a full return to normal operations. Customer funds remain secure. We will continue to monitor the service and provide a further update once all recovery activities have been completed.
- resolved Jul 23, 2026, 04:07 PM UTC
The issue affecting EUR payment services through one of our banking partners has been fully resolved. Services were restored on the day the issue was identified, and all payment processing functionality has been operating as expected since resolution. Following service restoration, all impacted transactions were reviewed and remediated. Any remaining delayed items have now been addressed, and normal processing has resumed. We apologise for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve the issue.
- postmortem Jul 27, 2026, 03:32 PM UTC
# Overview On 21 July 2026, an outage affecting a network partner's API services disrupted the processing of some EUR payment instructions and related services. Currencycloud teams worked closely with the partner to minimise customer impact, temporarily paused payment submissions, and subsequently completed remediation activities once service was restored. # Customer Impact A number of EUR payments experienced delays while connectivity to the network partner was unavailable. Most affected payments were successfully processed following service restoration and remediation activities. Some collection sweeps were credited on the next business day, resulting in temporary processing delays but no loss of customer funds. # Root Cause The incident was caused by a technical failure within a network partner's API platform, which prevented payment requests and related messages from being processed successfully. As a result, Currencycloud systems were unable to exchange payment information with the partner until the issue was resolved by the provider. Currencycloud's infrastructure and security controls were confirmed to be operating as expected during the incident. ##### Currencycloud Confidential