Is Currencycloud down?

We are currently investigating an issue affecting pricing responses in our Demo environment, where some requests may return errors. Our teams have identified the cause and are working to restore normal service as quickly as possible. Further updates will be provided as progress continues.

The issue affecting pricing responses in our Demo environment has now been resolved. Following a fix to a configuration mismatch impacting service connectivity, pricing responses have returned to normal and are stable. We will continue to monitor the environment to ensure ongoing stability.

**Overview**  On June 10, 2026, we identified an issue affecting pricing responses in our Demo environment, where a portion of requests returned errors. The incident was fully resolved within approximately 1 hour and 31 minutes.  The issue was caused by a configuration inconsistency that impacted connectivity between internal services responsible for pricing. Pricing responses returned to normal and remained stable following resolution.  **Client Impact**  The issue was limited to the Demo environment and did not affect Production services. Clients using Demo for testing experienced intermittent failures when requesting pricing, with some requests returning errors. No data loss, security concerns, or financial impact occurred as a result of this incident.  **Root Cause**  The incident was caused by a configuration mismatch in the Demo environment, which led to a loss of connectivity between dependent services involved in pricing. This resulted in requests being routed to unavailable endpoints, causing elevated error rates. Restoration of the correct configuration and service synchronization resolved the issue and re-established normal connectivity.  Currencycloud Confidential

We are investigating reports of customers getting Access Denied when accessing their paydirect.io urls

This incident has been resolved.

**Overview** On 8 June 2026, an issue in our production environment temporarily affected access to [Paydirect.io](http://Paydirect.io) for customers using custom domains. The disruption lasted approximately 37 minutes, during which some users were unable to access the DIRECT web interface and saw an “Access Denied” message. The issue was quickly identified and resolved by rolling back a recent change, after which normal service was fully restored and monitored to ensure stability. **Client Impact** During this period, some customers may have experienced: * Difficulty accessing the DIRECT web interface via [Paydirect.io](http://Paydirect.io) * “Access Denied” messages when opening their custom domain URLs The impact was limited to the web interface only. API services continued to operate normally throughout, and no data loss or data integrity issues occurred. No action is required from customers. **Root Cause** This change interacted unexpectedly with production configuration, resulting in valid requests from certain custom domains being incorrectly rejected. CurrencyCloud Confidential

We are currently experiencing delays in the processing of some local payments in TRY, CHF and MXN. Payments may take longer than usual to complete while we investigate the issue with our external banking partners. We are working to resolve this as quickly as possible and will provide further updates as soon as more information becomes available.

We are continuing to work on a fix for this issue.

The issue has now been resolved, and the service is operating as expected. A small subset of payments may continue to display an incorrect status; this is currently under investigation, and further updates will be provided once resolution is confirmed.

**Overview**  On 5 June 2026, a technical change in our production environment affected how the status of some local payments in TRY, CHF and MXN was displayed.  This lasted approximately 6 hours, during which some payments appeared to be delayed because their status was not updating as expected.  The situation was resolved through a service update, after which normal processing resumed. A follow‑up remediation was completed to ensure all affected payments reflected the correct final status.  **Client Impact**  During this period, some customers may have seen their payments remain in a “submitted” status for longer than expected.  We want to reassure you that payments continued to be processed successfully by our network providers, and funds were transferred as normal.  The impact was limited to how payment statuses were displayed in the platform. All affected payment statuses have since been corrected, and no action is required from customers. No data integrity concerns were identified.  **Root Cause**  This was related to a recent application update affecting how payment status messages are handled.  As a result, some status updates from external network providers were not reflected correctly in the platform.  Currencycloud Confidential

We are currently investigating an issue that is causing some customers to experience errors during multi-factor authentication (MFA/2FA) when attempting to log in to our platform. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible to restore normal service. We sincerely apologise for any disruption this may cause and appreciate your patience while we work to resolve the issue.

The issue affecting a small number of customers experiencing errors during multi-factor authentication (MFA/2FA) when logging in has now been resolved. Our teams implemented changes and have confirmed that normal service has been restored. We sincerely apologise for any inconvenience this incident may have caused and appreciate your patience.

## **Overview**  On 3 June 2026, an issue within the production environment caused intermittent errors during multi-factor authentication \(MFA/2FA\) when logging in to the platform.  The issue began at approximately 16:50 UTC and was resolved at approximately 19:40 UTC, with a total duration of around 3 hours. A corrective change was applied, after which normal service resumed. The platform has remained stable under continued monitoring.  ## **Client Impact**  During this period, a small proportion of login attempts may have experienced:  * Errors during MFA \(2FA\) authentication  * Temporary difficulty accessing the platform  The issue was intermittent and limited in scope. Other platform functionality remained available, and no data integrity or security concerns were identified. No client action was required.  ## **Root Cause**  The issue was related to a platform configuration inconsistency. Under certain conditions, this resulted in some login attempts not being processed as expected.  Currencycloud Confidential

We experienced a temporary disruption impacting FX trading services between 15:05 and 15:37 UTC. During this time, some client trade requests were unsuccessful, while quote requests were not impacted. The issue has now been resolved, and services have been fully restored. We continue to monitor systems to ensure ongoing stability.

## Overview On 29 May 2026, an issue within the production environment affected certain FX trading services, including trade and swap execution for a subset of clients. The disruption occurred between 15:05 and 15:37 UTC, with an incident duration of approximately 32 minutes from onset to full service restoration. The issue was addressed through corrective actions, after which services resumed normal operation, supported by ongoing monitoring. ## Client Impact During this period, a limited number of clients may have experienced: * Intermittent issues when submitting trade request * Temporary delays in swap processing, primarily relating to automated activity Functionality remained available throughout. The impact was limited in scope and duration, and other platform services continued to operate as expected. No data integrity issues were identified, and no client action was required. ## Root Cause The issue was associated with a service configuration inconsistency between dependent components involved in trading flows with network partners. Currencycloud Confidential