Currencycloud is currently experiencing a minor incident affecting Other, which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2026, 09:42 AM UTC
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority. In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform. We apologise for any inconvenience and will provide further updates as soon as they become available. For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
- identified Oct 16, 2026, 09:44 AM UTC
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority. In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform. We apologise for any inconvenience and will provide further updates as soon as they become available. For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ