Ongoing since 11:28 AM UTC, affecting Paydirect.io / Direct.
We are investigating an issue affecting customer report downloads. Some clients may experience downloaded reports appearing empty despite data being visible within the platform. Our team is actively investigating and working to restore normal functionality as quickly as possible. As a temporary workaround, clients may be able to access the required information directly from the report results displayed on-screen. No action is required at this time. We will continue to provide updates as more information becomes available.
Affected components
Update timeline
- investigating Oct 29, 2026, 11:28 AM UTC
We are investigating an issue affecting customer report downloads. Some clients may experience downloaded reports appearing empty despite data being visible within the platform. Our team is actively investigating and working to restore normal functionality as quickly as possible. As a temporary workaround, clients may be able to access the required information directly from the report results displayed on-screen. No action is required at this time. We will continue to provide updates as more information becomes available.
Your product runs on more than Currencycloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services