Currencycloud experienced a minor incident on May 19, 2025 affecting Payments, lasting 19h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 03:22 PM UTC
We have identified an issue with our Network Partner which may result in the delayed processing of USD payments. We are actively working to resolve and shall continue to monitor the situation, further update to follow.
- resolved May 20, 2025, 10:56 AM UTC
We recently experienced an issue with one of our USD network partners which temporarily impacted the processing of some transactions. The issue has been successfully resolved. However, a subset of transactions dated 19th May will experience a one-day delay in settlement. We apologise for any inconvenience this may cause and appreciate your understanding. If you have any questions or need further assistance, please contact our support team.
- postmortem May 30, 2025, 08:08 AM UTC
# Incident Summary On May 19, 2025, a payment file delivery issue with our network partner caused delays in processing local USD payments, leaving transactions in a "submitted" status. The issue was promptly escalated and resolved. # Client Impact Clients initiating local USD payments during this window may have experienced delays in processing and settlement. All affected transactions were processed successfully the following day . # Root Cause The incident was caused by an account-level issue experienced by our network partner which temporarily disabled our ability to deliver payment files. This was confirmed and resolved through their internal processes. We apologise for any inconvenience this may have caused, if you have questions about specific transactions or require further assistance, please contact your support representative.